• Sales & Business Development                                                     
• Retention Development
• Budgeting and Expense Control                                                             
• Strategic & Market Planning
• Productivity Analysis                                                            
• Customer Relations Management         
• Staff Development/ Mentoring/Training                                              
• Sales Forecasting       

• Corporate oversight for sales departments responsible for exceeding 1.5 billion dollars in life insurance settlement sales for 2007.
• Created, developed and operated a start-up multi-million dollar insurance service organization.
• Trained and effectively developed employees in sales growth and customer service procedures increasing profits 11% and volume 14% annually for four consecutive years over industry average.
• Implemented sales and operational controls to effectively reduce revenue losses by 30% in unprofitable sectors over a twelve-month period.
• Turned non-profitable business sectors into positive revenue producing divisions within twelve months.
• Created and managed a corporate customer care center relating to all aspects of pre and post sales service including procedural development, retention strategies, up-selling and referral processing.
• Created and adapted corporate sales models estimating project cost structure, economic feasibility and return on investment.

• Increased sales 36% year-over-year by implementing and monitoring goal standards through accountability measurement.
• Key analytical understanding of broker to broker and broker to funder relationships necessary for revenue growth and business acquisition.
• Developed and administered sales process strategies for employee training and account acquisition.
• Created sales forecasting methodologies for accurate measurement of employee standards, production and revenue margins.
• Developed and instructed corporate informational sales and educational presentations to local and national accounts to further entrench product development and account acquisition.
• Select, interview, train and coach new inside professional sales recruits and regional managers for business-to-business selling.
• Collectively developed and administered CRM program management tools to streamline pipeline management and Account Executive production.
• Developed sales tracking program to efficiently measure and monitor sales activities and increase corporate closing ratios.
• Constructed team efficiencies for collective operational departmental sales strategies optimizing corporate wide core business practices and revenue development.  
• Created individualized Account Executive web-based newsletters for effective penetration of new and existing client base.

• Increased sales year over year by twenty-eight percent leading to second, third and fourth best sales months in company’s seven-year history within the first six months of my employment.
• Developed multi-million dollar corporate sales forecasts and budgets outlining annual sales force metrics.
• Introduced, developed and trained sales and marketing strategies for new product launch.
• Created and developed company sales force compensation programs based on sales analysis and revenue forecasting.
• Developed a corporate customer care center relating to all aspects of pre and post sales service including procedural development, retention strategies, up-selling and referral processing.
• Select, interview, train and coach new inside and outside professional sales recruits and regional managers for business-to-business selling.
• Conducted daily and weekly instructional educational presentations on the use and development of corporate and industry technology related products, sales patterning, and business enhancements to corporate entities. Developed new accounts through national sales programs, managed and maintained existing account penetration and relationships.
• Administer and maintain proper pipeline management for successful achievement of sales budgets, quotas, compliance and metrics accountability.
• Outline and conduct weekly strategic corporate executive meetings focused on growth, channel development and training.

• Coordinated building development and removal tied to campus growth plans.
• Achieved financial objectives by preparing building maintenance budgets, scheduling expenditures, analyzing variances, and initiating corrective action plans.
• Partnered with departmental executives to accomplish mutual objectives, meet service level expectations and improved satisfaction of staff and clients.
• Implemented and reviewed quality measurement results to ensure facility goals were met; assist in the development, implementation, maintenance and monitoring of performance standards and quality measurements.
• Identified training needs and coordinated with appropriate resources to ensure training requirements are met.
• Directed contractors, vendors, and services for security, fire, landscaping, insurance, housekeeping, and general maintenance of all facilities.
• Responsible for all FF&E acquisitions and inventory management.
• Developed, implemented, and reviewed procedures involving corporate crisis plans and operations budget.
• Solicited, negotiated, reviewed, evaluated and administered contracts for third party services.
• Responsible for sixty employees and 500 students pertaining to operational and facility issues and concerns.
• Taught technology related classes for the use of computer programs and their effectiveness in the business environment.

• Developed and administered agency sales plans, marketing and business plans, annual performance reviews, retention and growth strategies, and account development.
• Created and developed marketing strategies that segmented client base for proper sales and risk evaluation.
• Initiated various direct marketing and sales and programs that leveraged resources and relationships for the maximization of revenue opportunities through employee empowerment and accountability standards.
• Developed a cross-selling environment that matched relevant corporate programs and products with that of client’s needs and demands entrenching clients and adding long-term revenue development.
• Developed, implemented and instructed insurance presentation programs for the senior market, commercial business applications and direct consumer environment.
• Trained new employees in product awareness, customer interaction, sales and retention strategies, and office procedures.
• Advised, evaluated and recommended services, products, programs, and strategies to businesses and individuals.
• Implemented and executed procedures to provide customer risk and relationship management to strengthen client satisfaction levels leading to a significant increase in company retention and profitability.

Education and Professional Development

B.S, Business, Major: Marketing, University of Central Florida, Orlando, FL
Microsoft Certified Professional, Advanced proficiency in MS Word, Excel, and PowerPoint and Windows XP